SOS-Service

SAP Support

SAP Support for stable Business Process

For success of your company, a constantly running IT System is the prerequisite. To ensure this, continuous SAP support from specialized partners is imperative. Since your IT Department is so competent: it is impossible to build specific knowledge bank to solve all IT problems. Regardless of whether it is Fixing Bugs or the necessary Change Requests, Contiba Support Team is the right partner for your requirements.

Practical SAP Support

Professional SAP Support is based on the practical experiences in everyday life of IT. Software problems do not occur considering the day and time. They can occur at normal working hours, off-duty hours or holidays or weekends. To ensure the stability and security of a system and not to jeopardize the consistency of IT Processes, contact Contiba Support Teams round-the-clock. We ensure the reliable support services from the emergency to the 3rd level support.

SOS Service for Quick Help

It is not always in the critical phase of SAP Solution Manager Project quick help is required from SAP Experts, the situation can be for a problem that cannot be solved in the SAP environment, requiring the quick solution within a very short time through a competent support team. In the context of the SOS service offer, Contiba SAP Support is also available for urgent coaching of employees for SAP Solution Manager, SAP CRM or SAP Basis. Rapid support is indispensable for the efficient running of your IT processes.

A Right SAP Support Package for Every Situation

Benefit from a team of experienced experts who takes care of your IT Systems to keep it problem-free and stable around the clock. Regular updates are as much important part of the performance spectrum of our SAP support as standardized processes in case of an emergency. We can arrange support times for your organization based on agreed upon Service Level Agreement. SAP Support is available to you for 24 hours a day, seven days a week or we adapt the support times to your individual working time regulation. You also have a choice of the preferred communication channels and the detailed range of services.

  • 2nd-Level Support – Problem Solution by Consultation
  • 3rd-Level Support – Solution by Consultation and Development

Both 2nd and 3rd level support is available whenever your company needs this service.

Problem and Change Management as an Essential Support Service

Some Problems are not easy to solve. In such cases, the sophisticated Problem and Change Management of Contiba SAP Support comes into picture. In this case, an intensive collaboration with the IT Experts of your company is required. This would help to understand the carried-out analysis of your SAP system as well as to the assessment of the situation. A detailed clarification of the further procedure together with the experts of your company is self-evident before the support team starts planning and processing the Change Request.

Call us and we will support you!

Contiba GmbHHelmholtzstraße 2 – 9 10587 Berlin
Tel.: +49 (0)30 398 36 112 Fax: +49 (0)30 398 36 111 E-Mail: info@contiba.com