Contiba Easy Archiver

Archiving CRM Tickets can be fast and simple

AN EASY SOLUTION FOR A DIFFICULT PROBLEM

Sometimes it becomes necessary to store the tickets of a SAP® system. And due to legal issues or fail over policy, you don’t want to use outdated content servers. Contiba’s Easy Archiver is the solution for your problems. Customized to your special needs, Contiba’s Easy Archiver collects not only the tickets, but all related files such as emails an their attachments in the corresponding directory. Including subsequent orders. Regardless of whether the tickets are Incidents, Problems, Service Requests, Service Orders, Change Requests, Normal Changes, Urgent Changes or General Changes, Contiba’s Easy Archiver is the key solution for storing them as pdf-files. Even if you want to search for a process without knowing its exact id. That’s no problem. You can find it by just typing in some describing key-words of the process you are looking for into your regular full-text search – thanks to Contiba’s state-of-the-art indexing method.

ADVANTAGE

Contiba’s Easy Archiver has proven itself as an advanced solution:

  • NO CONTENT SERVER
  • NO EXTERNAL EXPERTS NECESSARY
  • BEST READABILITY THROUGH PDF-CONVERSION
  • SAVES DATA ON CLIENT PCs
  • SAP® CERTIFIED

SPECIFICATION

Contiba’s Easy Archiver is a SAP® Solution Manager add-on for storing processes as tickets. All related files including emails, their attachments an subsequent processes will be achieved in one directory related to the main ticket. The software runs from a related client fast and easy. All tickets are stored as readable pdf-files. No additional content server is needed. 

Would you like to get to know more about the functionality of the Easy Archiver? Call us without obligations and agree on your appointment with us.

Contiba GmbHHelmholtzstraße 2 – 9 10587 Berlin
Tel.: +49 (0)30 398 36 112 Fax: +49 (0)30 398 36 111 E-Mail: ali.hamoudi@contiba.com